Guide to Internet Banking

The following user guide gives you an overview of the Internet Banking service.

Our Internet Banking lets you bank online wherever you have access to the internet, (subject to browser requirements) when and where it suits you. From anywhere in the world, you can choose when you access your accounts, 24 X 7.

• Download the following forms from our website  www.slcb.biz:
  • Personal account opening
  • SWIFT transfer
  • Internet Banking application
  • Treasury Bills Application
  • Bearer Bonds Application
• Contact us for other products and services.

For further general and technical assistance, please call 232-22-228078/225264. Lines are open from 9.00 am to 6.00 pm every day (except on weekends and public holidays).

You need to maintain an account with us. which  can be in Leones, US Dollars, Sterling or Euro.

• To open an account please call in at your local branch or download the Account Opening Form
• Business and similar accounts must be opened in person at any of our branches.

Registration

• Send a letter to your branch manager, stating your name, account number(s) and your email address. We will get back to you via your email within 24 hours. Alternatively, you can pick up the application form at the customer services counter at your branch. Complete the Internet Banking Application form and return to the branch. We will contact you via email within 24 hours.
• You will be given an Internet Banking User ID which is normally your email address to enter, along with your security password, every time you access the service. You must then accept our Terms and Conditions. Once you have done so, you will be able to use the service.
• Please make sure you change your password after the first log in..

• Terms and Conditions
  You will need to accept our Terms and Conditions (which are in English) online when you register. You  can view our Terms and Conditions online and print a copy, if required.

Our Internet Banking service provides a range of services for you to use and you may be able to access the following:

• Check balances
• View transaction information
• View statements up to two months old
• Order Cheque  book for collection at counter
• Order extended statement of account for collection at counter or via return email
• Change Password
• To Log in
• Go to www.slcb.biz
• Click on on-line banking link
• On the welcome page , enter your full email address
• Enter the generic password welcome1+
• You may change the password if necessary

In the 'Summary of Accounts' section, you will see the accounts that are available for you to view or use and their balances as at a specified date and time.

Select the account  to view by clicking on the orange button on the right of your account number.

Details of the account transactions will be displayed below the screen

• Statements
  Click on the print format on the right of your screen adjacent to the account summary
• For specific range, enter the start and end dates before executing the above

 Change my password
You can change your password by selecting Services>> Change Password from the menu.

Enter the old password, enter the new password, confirm the new password and click OK.

The new password must include at least one numeric, one alphabet and one non-alphanumeric item.

• Chequebook Ordering 
• From the menu, click on Services
• Click Chequebook
• Select the account where there is more than one account..
• Select the size  either 25 or 50 leaves
• Click on submit
• Your chequebook will be ready in 3 days for collection at the counter.
• Your account will also be debited for the cost of the chequebook.
   
• Statement Ordering
• From the menu, click on Services
• Click Statement
• Enter the start and end period, account number of required, statement.
• Select the account where there is more than one account..
• Click the submit button when done.
• A message will be displayed at the bottom to indicate that the message has been sent.
• Your statement will be ready by the next business day for collection at the counter. or will be sent to you via your email within 10 minutes
   

The service is currently free.

Please note that your personal and sole trader business accounts can be using the same ID and password. However, where two or more signatories are attached to an account, we would require an authority specifying that one party can access the account. We must also be notified immediately when there is a change of signatories or personnel with access rights to your business accounts.

In addition, separate applications for Internet Banking will also be needed for each sole trader business.

Browser Requirements
Our Internet Banking service supports most browsers. However, as new browser versions are introduced, the software manufacturer (e.g., Microsoft, Netscape) may no longer maintain old versions. This may result in difficulties accessing Internet Banking using older browsers. Potentially, difficulties may also be experienced with new browsers that have not yet been tested to ensure compatibility with our service.

If you need to write to us about the Internet Banking service, please send your letter to:

Sierra Leone Commercial Bank Ltd
Customer Care
29/31 Siaka Stevens Street
Freetown , Sierra Leone

OR

Email us at: slcb@slcb.biz,   slcb@sierratel.sl 

THANK YOU VERY MUCH FOR DOING BUSINESS WITH US